Q: How to clean the Ofie Mat?
A: All household detergents such as hand soap, all purpose cleaner, and disinfecting wipes, and diluted vinegar are all safe on the Ofie Mat. We recommend baby wipes since it is safe for babies.
Q: How to clean up spills on the Ofie Mat?
A: Any spills can be easily removed with baby wipes. DO NOT use any bleach as it will damage your Ofie Mat.
Q: How do I prevent my Ofie Mat from slipping on wooden floors?
A: We recommend using anti-slip rug pads - they can efficiently prevent our playmat from slipping on hardwood floors.
Q: Should I use regular tape to make the playmat stay put?
A: Tape should not be used to secure the play mat as it is sticky and difficult remove. Using a non-slip rug pad is THE best solution for preventing slipping. Tape is not recommended and should be avoided.
COVID-19 Cleaning Tips
Q: What should I use to clean my Ofie Mat right now?
A: We highly recommend using any disinfecting spray with at least 70% alcohol. This will kill any lingering germs, and is also safe for your Ofie Mat. Disinfectant wipes are another good choice for daily use.
Q: What kind of material is your baby foam play mat made of?
A: Our Ofie mat™ is made from non-toxic TPU foam (thermoplastic polyurethane).
Q: Where is your play mat made from?
A: They are made in China.
Q: What is the difference between littlebot.ca and littlebotbaby.com?
A: Littlebot.ca is our Canadian store and littlebotbaby.com is our U.S. store.
Q: What is the size of your mat and how thick is it?
A: Ofie mat measures 6.5 x 4.5 ft and 0.6 inch thick.
Q: I bought an Ofie Mat (country road + triangle, large) but the country road on the mat I received doesn't match the one on your product page.
A: This is normal and doesn't mean defective. Each mat could look slightly differently as the pattern is repeating.
Return & Shipping Policy
Q: What is your return policy?
A: If you are unhappy, dissatisfied, or have received a defective/damaged play mat, we offer 30 Days for Returns or Exchanges (from date of delivery). This does not cover: baby and animal stains (bodily fluids), or human stains (coffee/tea spills, etc.) Do not hesitate to ask us if you would like any clarification on our policies as we want you to enjoy your purchase! We are can be reached at firstname.lastname@example.org
Q: What is the shipping cost?
A: We offer FREE standard shipping across Canada, United States, UK, Japan and most European countries.
Q: How long does it take for the play mat to deliver?
A: Shipping usually takes about 3-4 days.
Q: I have a defective item. What is the process of having it replaced?
A: To request a replacement playmat, please contact us at email@example.com with the following information:
1 - Order Confirmation/Receipt of your purchase (a screenshot of the online order is perfectly fine). If it is a gift, the gift receipt or original order information/receipt is needed
2 - Please attach a photo of the defective play mat in your email