Customer service email: support@littlebot.ca

Q&A

Q: What is your return policy?

A: We have a 30-day guaranteed return policy for our products. Simply send us an email at support@littlebot.ca, we will be able to help you from there.

Q: What kind of material is your baby foam play mat made of?

A: Currently we carry two foam mat collections: the ofie mat and the original XPE foam mat. The ofie mat™ is made with TPU foam (thermoplastic polyurethane). Our original XPE foam mat is, by the name, made with XPE foam (cross-linked polyethylene).

Q: What is the difference between the two foam types?

A: There are a few noticeable difference between the TPU and XPE foam mats.

  1. TPU foam mat is 2 times heavier and denser than XPE foam. For about the same size, ofie mat™ (made with TPU foam) weighs 5 kg while our XPE foam mat weighs about 2.2 kg. 
  2. TPU foam is softer than XPE foam mat. Ofie mat™ feels more squishy like a memory foam while our XPE foam mat is a bit firm and feels more like a gymnastics mat.
  3. TPU foam mat is more scratch-resistant. It has more to do with the covering layer on the mat. From our long-term testing, ofie mat gets significantly less scratch and dents than our XPE foam mat.
  4. TPU foam mat is more expensive to manufacture than the XPE foam mat. That is just due to the raw material it takes.

Q: Where is your play mat made from?

A:   Both ofie mat™ and Little Bot XPE foam mats are responsibly made in China. 

Q: What is the difference between littlebot.ca and littlebotbaby.com?

A: Littlebot.ca is our Canadian online store and littlebotbaby.com is our US online store. We sell the same ofie mat™ in Canada and US, but due to duty and tax and logistics cause, customers need to place orders in their own countries' website. For all other international customers, please email us for more informaiton.

Q: What is the shipping cost?

A: We offer FREE standard shipping across Canada and United States.

Q: How long does it take for the play mat to deliver?

A: Based on our experience, shipping usually takes about 4-5 days. We work with Amazon fulfillment centre and all major logistics company to process and handle your orders. So rest assured, the best team is taking care of your orders!

Q: What is the size of your mat and how thick is it?

A: Little Bot play mat measures 180cm (71inch) x 150cm (59inch) and 1.5cm (0.6inch) thick. Ofie mat measures 200cm (79inch) x 140cm (55inch) and 1.5cm (0.6inch) thick as well.

Q: I need two of your play mats to cover the space in my living room. Is there any way to put two together?

A: Taping two mats side by side work fine, but the pattern may not align at the edge.

Q: I bought an ofie mat™ (country road + triangle, large) but the country road on the mat I received doesn't match the one on your product page.

A: This is normal and doesn't mean defective. When the foam mat was manufactured, the continuous and repeating pattern can be cut at just about any line along the short-side. So each mat can look slightly different from the other.